STORE POLICY
Customer Care
At Glass Mania Studios, we are dedicated to providing exceptional service and high-quality fused glass supplies to meet all your creative needs. We also offer finished works of art made in our home studio. Our commitment to you extends beyond just delivering products; we aim to support your artistic journey with care, reliability, and expertise.
Our Promise to You:
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Quality Products: We source and offer only the finest fused glass materials to ensure your projects are beautiful and enduring.
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Personalized Service: Whether you're a seasoned artist or new to fused glass, our knowledgeable team is here to assist you with personalized advice, product recommendations, and troubleshooting support.
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Timely Assistance: We value your time and strive to process and ship orders promptly. Should you have any questions or need help, our customer care team is readily available to provide timely and effective solutions.
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Customer Satisfaction: Your satisfaction is our top priority. If you are not happy with your purchase, please reach out to us. We are committed to resolving any issues and ensuring a positive experience.
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Continuous Improvement: We actively seek your feedback and are always looking for ways to improve our products and services. Your input is invaluable in helping us enhance our offerings and customer care.
Thank you for choosing Glass Mania Studios. We look forward to being part of your creative endeavors and supporting your passion for fused glass.
Warm regards,
The Glass Mania Studios Team
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Privacy & Safety
Privacy Policy
At Glass Mania Studios we are committed to protecting your privacy. We collect only the information necessary to process your orders and provide you with a personalized shopping experience. Your personal details, including your name, address, and payment information, are stored securely and will never be shared with third parties without your explicit consent, except as required by law.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. Our website uses encryption to protect your data during transmission, and our payment gateways are PCI-compliant to ensure secure transactions. Your account information is accessible only through a password-protected account, and we encourage you to keep your password confidential.
Mailing List
By subscribing to our mailing list, you consent to receive updates, promotions, and news from Glass Mania Studios. We respect your privacy, so your email address and other contact information will be used solely for this purpose and will not be shared with any third parties. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email, or by contacting us directly. We value your trust and will never misuse your information.
Safety Guidelines
Working with fused glass involves handling potentially hazardous materials. For your safety, please follow these guidelines when using our products:
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We use the utmost care in packaging our product to ensure that it arrives without damage, please make sure that you remove the items from the packaging carefully to avoid breakage.
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Wear protective gear: Always use safety glasses, gloves, and protective clothing to prevent injury from sharp glass edges and hot materials.
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Ventilation: Ensure proper ventilation when working with glass to avoid inhaling fumes from adhesives, paints, or coatings.
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Proper Handling: Handle glass sheets with care to avoid cuts or injury. Use appropriate tools for cutting and shaping glass.
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Kiln Safety: When using a kiln, follow the manufacturer's instructions carefully. Avoid opening the kiln while it is hot and use protective gloves when handling kiln-fired glass.
By purchasing from us, you agree to follow these safety guidelines and acknowledge that Glass Mania Studios is not responsible for any injuries or damages resulting from improper use of our products.
For more information about our privacy and safety policies, please contact us at glassmaniastudios@gmail.com.
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Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments